Risk Management

The goal of Risk Management is to protect citizens and employees and ensure that tax dollars are spent to provide public services and not to incur losses sustained from injuries, property damage, or damage awards. Risk Management handles several areas, including safety, loss control, subrogation recovery, liability, and property insurance, tort claims, as well as other multiple lines of insurance for the city.

The Risk Management and Safety Program minimizes financial loss and provides the safest possible working conditions for city employees. The program increases productivity, improves the work environment, and enhances public safety while reducing injuries, prolonging the useful life of vehicles and equipment, and keeping the actual cost of risk to a minimum. Each department head, supervisor, and employee has assigned responsibilities to ensure safe work practices to prevent accidents, injuries, and property damage.

If you believe the city is responsible for damage to you or your property, you may request a tort claim form at 405-843-6165 or download the Tort Claim Form (PDF). This form is used for processing any claim for reimbursement of damages.

The support of the citizens and employees plays a vital part in this loss prevention process. Please notify us of any safety concerns you might have regarding parks, streets, public facilities, or infrastructure. To report any unsafe condition or unsafe activity, please call the Risk Manager, Lindy Hough, at 405-843-6165.

Run. Hide. Fight. - Surviving an Active Shooter Event

Recent events have once again brought the topic of Active Shooters to the forefront of our concerns. The City of Nichols Hills recommends taking a few moments to consider some simple preparation in the event you are confronted with such an attack.

According to the Federal Bureau of Investigation (FBI), "an active shooter is an individual actively engaged in killing or attempting to kill people in a populated area, and recent active shooter incidents have underscored the need for a coordinated response by law enforcement and others to save lives." (Active Shooter Safety Resources - FBI).

Although local and state law enforcement agencies are virtually always the first ones on the scene, the FBI has played a large role in supporting the response to every major incident in recent years and has much to offer in terms of capacity, expertise, specialized capabilities, training, and resources before and after an incident occurs. The successful prevention of these active shooter incidents lies with a wide range of public and private entities all working together.

To that end, the FBI provides operational, behaviorally based threat assessment and threat management services to help detect and prevent acts of targeted violence, helping academic, mental health, business, community, law enforcement, and government entities recognize and disrupt potential active shooters who may be on a trajectory toward violence. The Bureau also continues its research to identify indicators that could signal potential violent intent.

In this FBI training video, customers at a bar are caught in an active shooter event. By employing the run, hide, and fight tactics, as well as knowing the basics of rendering first aid to others, they are prepared, empowered, and able to survive the attack.


Americans with Disabilities Act (ADA)

The City of Nichols Hills has undertaken a comprehensive evaluation of its policies, programs, and facilities to determine the extent to which individuals with disabilities may be restricted in their access to City services and activities.

The Americans with Disabilities Act (ADA) is a civil rights law that mandates equal opportunity for individuals with disabilities. The ADA prohibits discrimination in access to jobs, public accommodations, government services, public transportation, and telecommunications. Title II of the ADA also requires that all Programs, Services, and Activities (PSAs) of public entities provide equal access for individuals with disabilities.

The ADA Transition Plan covers the City of Nichols Hills in its entirety. The city has a wide variety of facilities within the public rights-of-way. These facilities include streets and roadways, vehicular and pedestrian bridges, underground and above-ground utilities, vehicular and pedestrian signal systems, signage systems, walkways, sidewalks with curb ramps at intersections, and pedestrian activity areas.

View the ADA Plan (PDF).

ADA Grievance Procedure

This Grievance Procedure is established to meet the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA). The City of Nichols Hills has adopted this grievance procedure for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act. Title II states, in part, "no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination" in programs or activities sponsored by a public entity.

Complaints should be addressed to:
Lindy Hough/ADA Coordinator
Risk Management Department
6407 Avondale Drive
Nichols Hills, OK 73116

Phone: 405-843-6165

TDD: 405-843-5672

Fax: 405-842-8409

Lindy Hough is the person designated to coordinate ADA compliance efforts for Title II issues.

Download the ADA Title II Grievance Form (PDF).

A complaint shall be filed in writing, containing the name and address of the person filing and briefly describing the alleged violation of the regulations. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with a disability upon request.

A complaint shall be filed within 30 days after the complainant becomes aware of the alleged violation.

An investigation, as may be appropriate, shall follow the filing of a complaint. The investigation shall be conducted by or at the direction of the ADA Coordinator. These rules contemplate informal but thorough investigations, affording all interested people and their representatives, if any, an opportunity to submit evidence relevant to a complaint.

A written determination as to the validity of the complaint and a complete description of the resolution, if any, shall be issued by the ADA Coordinator and a copy forwarded to the complainant by no later than 60 days after its filing unless it is determined by the ADA Coordinator that additional time is needed to complete the investigation.

The ADA Coordinator shall maintain the files and records of The City of Nichols Hills relating to the complaints filed and the disposition of each for at least three years or until litigation is terminated.

The complainant may request the City Manager's reconsideration of the case in instances of dissatisfaction with the resolution. A written request for reconsideration should be made within 10 days from the date of the issuance of the written resolution and should be sent to the address shown above. Alternative means of filing for reconsideration, such as personal interviews or a tape recording of the reasons for reconsideration, will be made available for persons with a disability upon request.

The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person's pursuit of other remedies, such as filing an ADA complaint with the responsible federal department or agency. Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.